Domestic: The majority of our packages will ship USPS First Class or Flat Rate. We reserve the right to cancel any unshipped order. Once an order has been shipped it cannot be cancelled.
Due to the personal nature of our products we do not accept returns for any reason, once the product has shipped we have no quality control.
Our responsibility is to make sure your order is accurate, properly packaged, given a tracking number and delivered to USPS safely. Once your package reaches USPS, we have no control over your package. While this is a reliable service, packages can go missing, be delivered to the wrong address or even disappear to theft after delivery. We cannot file claims with the USPS for you. We will not be able to refund, replace or exchange items from a package that has been carefully packed and delivered to the USPS Office. Once your package is handed over to the USPS they take responsibility for it, not us. We can add a signature confirmation to any package, at your request, but there is an additional charge for this service which is paid to the Post Office.
Packages valuing $100 or greater will require additional insurance and a signature confirmation. If you ask to waive these two fees, you must accept full responsibility for said package. We will not issue a refund or replace the items in said package if there is loss or damage during shipping, as we do not have control over what happens to your package.
Multiple orders are combined whenever it is possible to do so.
FPO/APO: We will gladly ship packages to service members and their families.
International Orders: Please be aware that tracking numbers and insurance for USPS International are not guaranteed once it leaves the United States. By placing an order with us, you acknowledge that we are not responsible for your package once it is delivered to the USPS Office. No refunds or replacements will be made for packages that are lost, damaged or claimed to be delivered. Any fees for VAT or Customs are the responsibility of the customer.
We charge a small handling fee with each order to help cover some of the packaging costs.